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Bad Experience at The Fish House

Bad Treatment at The Fish House!

I stopped in to The Fish House restaurant for a take out order. I'd never been there before but my husband and I wanted to try it. However, after a long and busy Friday, neither of us felt like going out for dinner. I had been walking at Mulberry park and then decided to stop in the restaurant to take a look at the menu and hopefully place a take-out order. I don't believe I have ever been treated as rudely at a business or restaurant at any other time in my life. There is an  atmosphere of very negative energy right from the start. The hostess had a huge frown on her face and completely ignored me while I looked around for a take-out menu. Then she barked at me that I was looking at the lunch menu and she handed it to me and told me to go ahead and take it. I said no, I wanted to place a take out order. She shoved the menu in my face and ordered me to the bar to place an order. After standing there for about 10 minutes, I had to raise my hand and almost demand attention from someone behind the bar. He came towards me and asked what I wanted at which point I asked for a dinner menu. After getting the menu from the disparaging employee, I stood looking at it and waiting to place my order for at least another 10 or 15 minutes. You may be wondering why I even went that far and that's because I'd heard the food was good and I was trying to be patient. After handing over my debit card I asked a large woman behind the bar if they served alcohol and she replied, "no, we don't want any of that here. We have beer and wine." Then she turned and busied herself while I made a shocked comment to the man next to me about her rudeness. Evidently she heard my remark because she came around the bar, got up close and personal right in my face, and proceeded to basically tell me off. She identified herself as the owner after I asked to speak with the owner or manager. The woman turned on her heel and high-tailed off. So there I am still standing at the bar like a fool waiting for my take-out. Someone else came by and asked if I wanted a refund and then disappeared. I'm still waiting for the refund when I decide to find out where it is and I set off looking for the owner. Finally, the owner waves me off and I believe her daughter grabs the receipt from my hand and states it is an order ticket not a pay receipt. I leave. So there it is; my story. Certainly I will never go back and I pass this message on so you can know what you might be up against if you happen to try to dine at The Fish House.

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Bob Roska November 12, 2012 at 01:47 PM
It's a shame that a potentially good restaurant that could be an asset to the community is going to go down the tubes because of poor management. We need more restaurant choices like this in Dacula and we were excited to see them open. The recent article in the Gwinnett Daily Post made it seem like this is the place to go for seafood. I can't understand why someone would pour so much time and money into a venture like this and let it be ruined by bad attitudes. If you're reading this FISH HOUSE, customer service is everything, and if you're not providing a good experience for the customer, you're going to be OUT OF BUSINESS! Wake up!
dung May 30, 2013 at 11:57 PM
i want to comment on the the last 4 posting of horrible service...first off the health score is not 60, its posted right in the window right when you walk in...and it has always been in th e range of 85-99 score and the serivice is can be bad if you think like that but, you have to understand its lousianna people with a sense of humor... and straight up in your face honesty..ive eating at this place many of times and never minded the wait sense everything is "FRESH'' not like shanigians,del rio,dooleys,friends..with the ''NUKE'' MICROWAVE crap they call food..The Fish House cutts everything to order giving it the most possible freshness of our meal everytime we attend dinner at this establishment..if id had to rate The Fish House i would give them a 5 STAR for having some of the best cajun seafood cooking that has ever came too dacula ga just saying yall give it a try....
R++ One of the Famous Dacula Crew May 31, 2013 at 03:26 AM
@ Dung Your name may simply say it all... Cajun freshness on many levels.
Cowboy October 22, 2013 at 08:22 AM
Hey Dung... Your telling a story........ see score of a wondeful 69.... http://gwinnett.ga.gegov.com/_templates/65/Food/_report_full.cfm?fsimID=488594&domainID=65
Michael Atlas November 19, 2013 at 11:27 AM
Nice article, Kimberly! Your story is just... wow. How this restaurant can just get away with this is baffling. And to think that the owner herself would be the one to off a customer, that's the most baffling part. Yup, this Fish place isn't going to last long if it keeps this up. One thing I'd probably like to add though. While these people obviously have no comprehension of the term "customer service" and what it entails, there are many other places which get the bad end of the deal simply because one particular aspect (a bad waiter e.g.) ruined the customer's dining experience. I think it would be helpful if restaurants were to hire a company to place a comment card system in place. My friend hired this company called SQM (link: http://goo.gl/gdod3N) and he got some really useful feedback which helped improve his joint in the long run. Even this fish place could use it if the people running the place had some brains. Anyway, a good article. Thanks for sharing.

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