They are crooks!!!! My husband and I have been customers of theirs for over 4yrs. Recently took 4 dresses to be hemmed. They couldn't give me a price because "they don't do the alterations". Didn't mind...figured couldn't be more than $12 per dress max to just hem....wrong $89 damn dollars. Go to put one of the dresses on 2 days later and it's still dragging on the ground. Thinking this couldn't be right, I tried on another dress they were supposed to have hemmed...still dragging on the ground. Alas, all 4 dresses had no work done to them at all. Took the dresses back to show no work was done and requested a refund. They proceeded to argue with me and claimed they don't refund, despite no indication of such policy in the store or on the receipt.
Proceeded to call the police at which time the young boy working there replied "go ahead, I'm used to this"...WTH?!
Needless to say, taking them to small claims court...it's the principal of the matter. Do not patronize them unless you like to be hoodwinked!
I've had great luck with this business. They have always done a professional job on routine cleaning, but I was nervous about having my white Pottery Barn slipcover cleaned. Instructions say to launder in cold water in a machine without an agitator. Since I don't have access to this kind of machine, I discussed it with the folks at Dacula Cleaners. They assured me they could clean the slipcover. I just got it back, and it looks brand new. I was concerned about shrinkage, but it actually fits better than it did before. They did a great job cleaning, and hand-pressed it. The couch looks brand new. I will definitely continue to use Dacula Cleaners for all my cleaning needs in the future.